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Generic Components
This page covers site-wide control/management of Comments and Ratings on the site, by a Superuser.
Comments and Rating functionality are turned on/off at the subsite level, click here for instructions. Whilst Comments and Ratings are maintained and approved at the subsite, at the global level Superusers can manage and approve Comments and Ratings across the entire site.

Accessing Generic Components 

  1. Select Generic Components from the Administration > Utility menu


     



  2. Selecting Generic Components displays the options for managing Comments and Ratings at the site level, discussed further below.  

Managing & Viewing Comments

  1. Select Manage Comments 



2. From here, you can Filter comments from across the site
Enter the details for the comments you would like to view and click Filter 


 


Select the specific Application or select All Applications to include all comments



Start Date and End Date allow you to view comments submitted within a particular time frame. If the All day check box is ticked, comments from the whole date specified will be included




3. Once you have entered the desired parameters, click Filter and a list of comments will be displayed in the Comments List. If you click the Export to Excel option, the comments will be exported to Excel allowing for further analysis



Approving Comments & Setting Approval Required

  1. In order to Approve Comments, you must first turn ON the applicable Config Setting 'Comments Approval Required', instructions outlined below.

  2. To update the Config Setting, go to Administration > Utilities > Config Settings






  3. You can either use the Filter Settings Search field or scroll down the list of Settings to find the following Config Setting and change the value to True:



    Category: Generic Components
    Name:  Comments Approval Required 
    Code:  COMMENTS_APPROVAL_REQUIRED 
    Type:   Boolean 
    Description:   Comments require approval before being visible on the front end 
    Value:   True / False


  4. Once the Config Setting has been updated, each time a user adds a comment, a message will appear in the Comments footer advising that comments must go through an approval process.

  5. On adding the comments and selecting Add Comment, the comment will clear. It is not available in the Admin to be approved.




  6. As a Superuser, select Comments and then select Approve Comments 

                             

  7. On selecting Approve Comments, all current unapproved comments will appear automatically. Alternatively, enter the details for the comments you would like to view and select Filter. 



  8. Select View

  9. In the Comments List, the Given Name, Surname, and Email of the user submitting will be displayed as well as the Date submitted. Select Preview to read the comment, then Approve. Selecting Approve will immediately display the comment from the location it was submitted. Select Delete if the comment should not display.


   
   10. Comments will now display

    


 
 
 
 
 
 
iD Help refers to iD 8
 
 
 
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