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FAQs

Editing an existing instance

Please, login to The Admin    to complete the following steps.
  1. Select Advanced from the FAQ menu




  2. Select Edit Instance




  3. Click Edit for the applicable instance



  4. Edit the Details as required:



    • The Name is displayed as a title for the page on the intranet (eg if your subsite is "Human Resources" you may wish to create a "Human Resources" instance which contains all the FAQs relevant to your subsite)



    • The Description is displayed below the Name, it should describe the types of FAQs which are displayed in this instance



    • The Owner and Owner Email are displayed on the intranet as the 'owner' of the instance. Users may contact this person with any comments or requests for further information



    • Select Active to make this instance accessible by users on the intranet; if unticked, users will not be able to access these FAQs until the instance has been made active



    • Select Default Instance to make this instance the first choice in the FAQ component on the Front End. 

      The FAQ component can be dragged onto a Layout or iD CMS page.


      Each instance created can be is displayed separately.

      For example, if the Front End intranet Administrator drags on the FAQ component to her Layout or iD CMS page, then selects Home, the default instance displays. Otherwise, she can select another instance, e.g. General Intranet FAQs from the tree menu, as shown and that instance will display.

      For more information about the Front End FAQ component, click here.





      (Note: you can change the Default Instance at any time by ticking the check box for the applicable instance)



    • Select Site Header Integration if you would like this instance to appear in the Site Header component to be searched through on the Front End. 



      This means the Front End Intranet Administrator can ADD this instance to be searched on directly from the Site Header. For more information about the Site Header component, click here.

      After the instance is added to the Front End component, it will display alongside the search. 











  5. Click Content tab to manage the questions within the instance:



    • The list contains all the subsites which have selected to share FAQ groups, as well as the current subsite (Note: that displayed on the right is the number of groups within each subsite). To select which questions are included in the instance, click the applicable subsite, select the applicable group and tick the questions as required (Note: that ticking the check box for the applicable group will include all questions in that group). All groups with selected questions will appear in the Group Display Order list area



    • The order of the groups in the Group Display Order list area is the order in which they will appear on the intranet. Select a group and use the up  or down  arrows to change the order



  6. Click Display Properties tab to edit how the questions will appear on the intranet:



    • If the Expand Questions and Answers checkbox is ticked, expanded questions and answers will be the default display setting for the questions in this instance. If not ticked, the full questions and answers will be visible only when expanded



    • If the Allow Front End Submission checkbox is ticked, users of the intranet will able to submit questions from the intranet (Note: that these questions will need to be approved through the administration system before they become accessible on the intranet)



  7. Click Feedback tab to edit how the users of the intranet should be able to submit feedback:



  8. Click Apply to save while remaining on the current page; click OK to save and return to the list of instances

 
 
 
 
 
 
iD Help refers to iD 8
 
 
 
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