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FAQs

Adding a new instance

Please, login to The Admin    to complete the following steps.
  1. Select Advanced from the FAQ menu

    Step 1



  2. Select Add Instance

    Step 2



  3. Enter the Details as required:





    • The Name is displayed as a title for the page on the intranet (eg if your subsite is "Human Resources" you may wish to create a "Human Resources" instance which contains all the FAQs relevant to your subsite)

    • The Description is displayed below the Name, it should describe the types of FAQs which are displayed in this instance

    • The Owner and Owner Email are displayed on the intranet as the 'owner' of the instance. Users may contact this person with any comments or requests for further information

    • Select Active to make this instance accessible by users on the intranet; if unticked, users will not be able to access these FAQs until the instance has been made active

    • Select Default Instance to make this instance the first choice in the FAQ component on the Front End. The FAQ component can be dragged onto the layout or page on the Front End. Each instance created can be is displayed separately. 

      For example, if the Front End intranet Administrator drags on the FAQ component to her Layout or iD CMS page, then selects Home, the default instance displays. Otherwise, she can select another instance, e.g. General Intranet FAQs from the tree menu, as shown and that instance will display. (Note: you can change the Default Instance at any time by ticking the check box for the applicable instance)

    • Select Site Header Integration if you would like this instance to appear in the Site Header component to search on the Front End. in Layout Manager. Click here to read more about adding the FAQ instance to the Site Header.


  4. Click Next to continue

    Step 4



  5. Set up the Content for your instance:

    Step 5


    • First, add the questions for the instance. The Content list contains all the subsites which have selected to share FAQ groups, as well as the current subsite (Note: that displayed on the right is the number of groups in each subsite). To select questions to be included in the instance, click the applicable subsite, select the applicable group and tick the questions as required (Note: that ticking the check box for the applicable group will include all questions in that group). All groups with selected questions will appear in the Group Display Order list area

    • Second, manage the order of the FAQ groups. The order of the groups in the Group Display Order list area is the order in which they will appear on the intranet website. Select a group and use the up  or down  arrows to change the order



  6. Click Next to continue

    Step 6



  7. Enter Display Properties





    • Select Expand Questions and Answers to allow FAQ questions and answers to expand as the default display setting for the instance 

    • Select Allow Front End Submission to allow Front End users to submit questions from the intranet (Note: these questions will need to be approved through the administration system by an administrator user before they become accessible on the intranet)



  8. Click Next to continue

    Step 8



  9. Enter the Feedback options available to users of the intranet:

    Step 9


  10. Click Next to continue

    Step 10


  11. Review the details, click Back to make changes

    Step 11


  12. Click Finish to save and add this instance

    Step 12
 
 
 
 
 
 
iD Help refers to iD 8
 
 
 
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